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1 Delete Account from Within the App
You can delete your account directly from within the Sorceva app. The action is immediate and cannot be undone.
Profile
→
Settings
→
Delete Account
- 1 Open the app and log in to your account.
- 2 Go to the Profile tab from the bottom menu.
- 3 Tap the Settings icon in the top right.
- 4 Tap 'Delete Account' at the bottom of the page.
- 5 Confirm the deletion on the confirmation screen. This action cannot be undone.
⚠️ Warning:
Account deletion is immediate and cannot be undone. Deleted accounts and data cannot be recovered.
2 Deletion Request by Email
If you don't have access to the app or cannot log in, you can submit your deletion request by email.
- 1 Send an email to [email protected].
- 2 Write 'Account Deletion Request' in the subject line.
- 3 Include your registered email address and your request.
- 4 Your request will be processed within 30 days at the latest.
3 Data That Is Deleted
When your account is deleted, the following data is immediately and permanently removed:
| Data Type | Status |
|---|---|
| Name, surname and email address | Immediately Deleted |
| Target exam type and exam date | Immediately Deleted |
| All question history and accuracy statistics | Immediately Deleted |
| XP, league level, streak and gamification data | Immediately Deleted |
| Daily mission history and mock exam results | Immediately Deleted |
| Activity heatmap and login history | Immediately Deleted |
| Push notification token | Immediately Deleted |
| Encrypted password | Immediately Deleted |
✓ Complete Deletion:
All of the above data is immediately and permanently removed from our Supabase database. No backup or archive copies are retained.
4 Retained Data and Retention Periods
Only the following data may be retained for the specified periods under legal obligations:
| Data Type | Period | Legal Basis |
|---|---|---|
| Payment and invoice records | 10 Years | Turkish Commercial Code Art. 82 |
| Subscription history (payment reference number) | 10 Years | Turkish Commercial Code Art. 82 |
Note:
Retained payment records consist only of a reference number and transaction amount. No card number, CVV or banking details are stored by us. These records are kept solely for legal audit purposes and are not used for commercial purposes.
5 If You Have an Active Subscription
If you delete your account while you have an active Premium subscription:
- → Your Sorceva account and all data are deleted immediately.
- → Access for the remaining period of the current subscription cannot be provided.
- → You must separately cancel your subscription via Google Play or App Store; otherwise automatic renewal may continue.
- → Refund requests are handled under Google Play or Apple App Store refund policies.
6 Your Rights Under KVKK
Under Turkish Personal Data Protection Law (KVKK No. 6698) you have the following rights:
- → Right to learn whether your personal data is being processed
- → Right to request information about processed data
- → Right to request deletion or destruction of data
- → Right to request correction of incomplete or incorrectly processed data
- → Your requests will be responded to within 30 days at the latest.